Welcome to Gabimart. By accessing our website and purchasing our products, you agree to the terms outlined below. Please read these Terms & Conditions carefully before using our site.
General
- These Terms apply to all users of the site, including customers, browsers, and merchants.
- By using our website, you agree to be bound by these Terms & Conditions.
- We reserve the right to update or change these terms at any time. Updates will be posted on this page.
Products & Orders
- Order Placement: All orders placed through our website are subject to product availability and acceptance by us.
- Order Modifications: Due to the fast-paced nature of picking and packing fresh food, orders cannot be cancelled or modified once they have entered the processing stage.
Pricing, Substitutions, and Stock Availability
- Weight Variations: Fresh food items (such as meat, poultry, fruit, and vegetables) are priced based on average weights. The final weight of the item delivered may vary slightly from the weight listed on your order confirmation.
- Substitutions: If a product is out of stock, we will handle it based on your preference selected at checkout:
- Allow Substitutions: We will replace the item with a similar product of equal or greater value at no extra cost.
- Do Not Allow Substitutions: We will remove the item from your order and issue a refund for that specific item.
Delivery and Receiving Goods
- *Delivery Window:* We aim to deliver within 24-48 hours from order confirmation. However, delivery times are estimates and may be affected by traffic, weather, or unexpected delays.
- Attendance at Delivery: Perishable food items must be received in person or brought indoors immediately upon delivery.
- *Unattended Delivery:* we accept no responsibility for spoilage, theft, damage, or temperature degradation after the drop-off.
Freshness, Returns, and Refund Policy
Due to health and food safety regulations, our return policy distinguishes between perishable food and non-perishable household items.
A. Fresh and Perishable Food
- Quality Issues:We inspect all fresh produce, dairy, meat, and frozen items before delivery. If an item arrives spoiled, damaged, or defective, you must notify us within *24 hours of delivery* to request a refund or store credit.
- *Photographic Evidence:* To protect against fraud, we require a clear photograph of the damaged or spoiled fresh item alongside your request.
- Change of Mind:We *do not accept returns or offer refunds* for fresh food or perishable items due to a change of mind.
B. Non-Perishable Household Items
- Return Window:For household products (e.g., cleaning supplies, paper goods, unopened dry goods), you may request a return within 72 hours of delivery.
- Condition:Items must be completely *unopened, unused, and in their original packaging* with all factory seals intact.
- Return Shipping:For change-of-mind returns on household items, the *buyer is responsible* for returning the item to our facility or covering the cost of return pickup.
Limitation of Liability
- We strive to ensure all allergen information and product descriptions provided by manufacturers are accurate. However, customers with severe allergies should always inspect physical product packaging before consumption.
- Our maximum liability to you for any order is strictly limited to the total monetary amount paid for that specific order.
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